• German Speaking Specialist, CARE Operations - ACTIVE POOLING

    Job ID
    26031
    Location
    PH-Manila
    Category
    Customer Care
  • English External Posting

    Would you like to help our customers with questions about our products?

    Would you like to help small businesses create their designs and make a professional marketing presence?

     

    Then we are looking for you!

     

     

    The German CARE Specialist handles customer service inquiries regarding Vistaprint products, services and site navigation in a professional and efficient manner. German Specialist will follow guidelines to support our commitment to providing world-class service. As a customer advisor you offer our customers first-class service over the phone, email and chat. You are the contact person for all concerns of the customers in connection with their order. Furthermore, you support them in the creation of creative designs of their materials and offer on-demand marketing advice. Your goal is to exceed customer expectations with individual and customized advice.

    As a customer advisor you offer our customers first-class service over the phone, email and chat. You are the contact person for all concerns of the customers in connection with their order. Furthermore, you support them in the creation of creative designs of their materials and offer on-demand marketing advice. Your goal is to exceed customer expectations with individual and customized advice.

     

     

    Your Profile:

     

    German language proficiency at mother tongue level (C1-C2)

    Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.

    Excellent English communication skill (both oral and written)

    Service-oriented mentality

    Strong affinity and enthusiasm for design & print

    Safe handling of PC, Internet and e-mail

    Experience in customer service and design affinity are definite advantages

     

     

    It does not matter if you are a career changer or an experienced call center agent.

     

    You are welcome to apply!

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